The Chief Operating Officer (COO) of Hospice of Western Kentucky (Hospice) is responsible for leading and managing a comprehensive array of services and programs. The COO will review on an ongoing basis services being offered and develop new programs as needs emerge. The COO will also serve as the Compliance Officer and be responsible for all activities pertaining to licensure, compliance, quality, education, safety, privacy and contracts. The COO will inform the chief executive officer, and ultimately the board of directors, of all program issues and accomplishments.
The COO will partner with her/his peers - the chief financial officer, chief clinical officer, medical director, information technology, volunteer coordinator, medical records and privacy officer, facilities manager, dietary manager, community coordinator, quality assurance nurse, and clinical supervisor of the inpatient facility - while also being responsible for program planning, organizing, operating, and staffing.
The COO is responsible for developing, implementing, and managing the program aspects of the annual budget in conjunction with the chief financial officer and chief executive officer. The COO is responsible for ensuring that Hospice of Western Kentucky services are in compliance with all federal, state, funding, and city/county regulations, certifications, and licensing requirements. Finally the COO will assist the CEO in planning, organizing, and implementing strategic initiatives.
REQUIRED EDUCATION AND EXPERIENCE
» Bachelor of Arts or Bachelor of Science degree in a related field (e.g., health care, nursing, human services or administrative).
» 5-10 years of progressive experience in a management/leadership position in a related field.
PREFERRED EDUCATION AND EXPERIENCE
» Master's degree in a related field.
» Hospice or health care experience is a strong plus.
» Certified Hospice & Palliative Care Administrator (CHPCA).
» Knowledge of Medicare and Medicaid regulations.
SKILLS AND ABILITIES
Strong business management; strong leadership experience and skills; financial and budgeting experience; strong oral and written communication skills; ability to develop and deliver presentations; strong complex problem-solving and critical-thinking skills; ability to make and maintain difficult decisions; ability to understand complicated regulatory issues and maintain regulatory compliance; ability to foster teamwork and collaborate effectively with others; understanding and appreciation of the role of Hospice in the health care system; knowledge of public relations principles and practices; advanced computer skills that include the ability to perform a majority of advanced functions of electronic mail, word processing, spreadsheets, database programs, and presentation software and demonstrated adaptability and ability to learn Hospice's administration software applications; willingness to work a flexible schedule and travel as required; personal qualities of empathy, responsibility, and dependability.