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The President and Chief Executive Officer (CEO) of Hospice of Western Kentucky (Hospice) provides overall direction and management of Hospice operations and employees. The CEO executes all tasks supporting the organization’s mission and vision while behaving in a manner consistent with a culture of service. Collaborates with the Board of Directors (Board) in strategic decision-making.
» Develops and implements all Hospice goals, plans and standards consistent with the clinical, administra-tive, legal and ethical requirements/objectives of the organization.
» Monitors emerging trends that could impact Hospice operations, programs, practices and services.
» Collaborates with the Board to facilitate oversight and decision-making.
» Assures implementation of best practices in all areas of Hospice.
» Maintains a compensation program that is internally equitable and externally competitive in the market-place to ensure workforce excellence.
» Participates in the strategic and tactical review of the organization’s performance and governance.
» Works with the Board and senior leadership in finding new business opportunities in the communi-ties served.
» Builds effective relationships and can relate to people at all levels of the organization.
» Ensures compliance with licensing and credentialing of staff.
» Ensures compliance with all federal and state employment and benefit laws (e.g. EEOC, ADA, FMLA, OSHA, Workers’ Compensation).
» Provides a mechanism to obtain employee feedback at all levels.
» Maintains current knowledge and interpretation of regulations that currently or potentially impact Hos-pice’s program goals and objectives (e.g., Medicare Hospice Benefit, Conditions of Participation /Interpretive Guidelines, Local Coverage Determination).
» Ensures employees have resources and tools to support effective job performance.
» Fosters a positive work environment that enhances the organizational culture, mission and values.
» Promotes effective interdisciplinary team building.
» Assists in the development of administrative policies and procedures.
» Creates and maintains a work environment that is aligned with Hospice’s goals and strategies, demonstrat¬ing a unified voice and consistent message from leadership; and actively supports all organi-zational policies and procedures in communications and interactions with employees.
» Incorporates industry standards and guidelines into organizational practices (e.g., NHPCO Standards for Hospice Programs, National Consensus Project Clinical Practice Guidelines for Quality, Joint Commis¬sion, NQF).
» Measures satisfaction of internal and external customers.
» Participates in the development of a data-driven quality assessment and performance improvement pro¬gram using a methodology that guides the services of Hospice’s patient safety, adverse events, and infection control.
» Establishes strategic plans for fiscal and operational outcomes.
» Collaborates with the management team on the development of the budget, monitors and addresses budget variances and maintains responsibility of financial areas and cost controls.
» Manages and evaluates all Hospice operations, including patient care delivery, information technolo-gies, service level determination and complaint management to achieve performance and quality control objectives.
» Oversees internal/external audits.
» Builds effective relationships and communication with community leaders.
» Develops effective relationships to assure consistency and growth of referral sources and determines mar¬ket share and areas of development.
» Participates in development and delivery of community outreach plans.
» Communicates and implements change in a positive and effective manner.
» Ensures organizational adherence to Hospice’s Code of Conduct.
» Follows all applicable regulations (e.g., Patient Self Determination Act, HIPPA, Anti-kickback laws, Stark Law).
» Develops a process of monitoring and addressing biomedical ethical issues (e.g., advance directives, aid in dying, withholding and withdrawing life support or life sustaining procedures/treatments, informed consent).
» Reliable and timely attendance is essential.
OTHER IMPORTANT DUTIES AND RESPONSIBILITIES:
» Performs other duties as assigned or requested.
REQUIRED EDUCATION AND EXPERIENCE:
» Bachelor of Arts or Bachelor of Science degree in a related field (e.g., health care, human services or adminis¬trative).
» 5–10 years of progressive experience in a management/leadership position in a related field.
PREFERRED EDUCATION AND EXPERIENCE:
» Master’s degree in a related field.
» Hospice or health care experience is a strong plus.
» Certified Hospice & Palliative Care Administrator (CHPCA).
» Knowledge of Medicare and Medicaid regulations.